One of the greatest fears of robotics and automation is that they would cause job losses and replace humans. Though I personally love technology, I still strongly think consumers want human interfaces at some point, and for some reasons. It’s an irony that old inefficient companies think replacing humans with technology will save their costs while modern software startups place emphasis on good human-interface customer service.

There are many business functions that cannot yet be fully replaced with technology but can be greatly enhanced. While the technology is much-touted, it is still only able to perform repetitive, but relatively “simple” tasks at enormous speeds. Humans still have the edge in versatility, creativity and the ability to provide a “human” touch. An e-commerce business, for instance, will still want an actual human being to jump in when a complicated customer issue escalates. A healthcare provider will still refer you to an actual doctor instead of an AI chatbot to write a prescription. And a business executive will still want an executive assistant to help her or him run the business smoothly even though many of their previous tasks can now be streamlined leveraging technology.

From Rise of Tech Enabled Services

Lot of good advice and wisdom in this post.

But as calendars fill up for the week, setting aside this critical block to get on the same page often falls to the bottom of the to-do list. Instead, time-crunched leaders revert to barking out marching orders. “If you’re busy, it’s a lot easier to say, ‘Hey, do this task.’ But it’s important somewhere along the line — and probably earlier, rather than later — to share a full picture. ‘Here’s what we’re trying to do, here are the areas we have a clear definition of, here are the areas that are more ambiguous,’” he says.

Ayo Omojola

Such a great quote:

“Product managers are not there to make decisions. They are there to make sure great decisions are made. You don’t have to be the person to know or understand everything, but you do have to be the person who is able to lead teams to good outcomes.” -Deb Liu, Vice President, Facebook Marketplace





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I routinely compliment co-workers, usually by copying their manager. In fact I have a standing meeting once in a month, to reflect on the last month to see if I can send a thanks towards someone.

I read the title of this post and thought, it is obvious, that you let co-worker’s manager know the praise. It has some of the gems I didn’t consider, or think of like why one should ask first:

ask if it’s ok first

One thing that at least 6 different people brought up was the importance of asking first. It might not be obvious why this is important at first — you’re saying something positive! What’s the problem?

Giving someone a compliment that’s not in line with their current goals. For example, if your coworker is trying to focus on becoming a technical expert in their domain and you’re impressed with their project management skills, they might not want their project management highlighted (or vice versa!).

I often recall this clip, not in the same contexts. The clip is about Miriam questioning whether America is the largest philanthropist donor. She ends with a quote

“This uncertainty, it riles me”

which is what I think so many times in different contexts. Often many analysis incorporate bias, and lack of conclusive data. Many product decisions aren’t made with good data. Yet decision makers are so certain that it is very uncomfortable.

Doubts will serve much more than certainty.

Be doubtful. Be curious.

An inspiring memoir that teaches us to apply the lessons learned by those nearing their death to our own life. Bronnie Ware’s book shows us that it is possible, if you make conscious choices, to die with peace of mind.
— Read on bronnieware.com/regrets-of-the-dying/

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