Customer service and user experience have unfortunately been an afterthought even after so many years, and in such a competitive but commodity market, with low barriers to exit, that of credit cards. The fraud protection on the credit cards have most often worked against me when needed, rather than protect me gently. The fraud protection [...]
Read On Comments OffPeople would never say “Oh how I wish I got hit by ceiling” or that “How I experienced the plane shook and turned upside down” or “Wish I was just taken away by the Tsunami/flood to experience it”. Or no one would make jokes about a volcano or a flood. Then why is this fascination [...]
Read On Comments OffPeople would never say “Oh how I wish I got hit by ceiling” or that “How I experienced the plane shook and turned upside down” or “Wish I was just taken away by the Tsunami/flood to experience it”. Or no one would make jokes about a volcano or a flood. Then why is this fascination [...]
I expressed my thoughts about the acquisition on FB/+/Twitter, thought of putting it together at one place. People who felt that Facebook bought a photo sharing social network definitely didn’t get it. Those who cited about 30M user base too don’t.The biggest social network ever, with 845M+ users does not need a “social network” or [...]
Due to unbelievable timing, I was an employee of a company for merely 2-3 days. But even today, I can’t forget the intro speech by the HR. A Malayalee, wearing modest cloths than even his junior (who was in business professional), gave a short talk. It had nothing to do with the company or the [...]
Attended a talk by Arianna Huffington, who spoke at Penn State in the Distinguished Speaker Series. Usually these topics do not come with an agenda and was curious what she would talk about. She talked about ‘leadership’ but it was a broad sketch including women in leadership, social media, journalism, clever jokes, little bit of [...]
A simplistic old styled home, in the middle of farms, in the middle of nowhere. There resides a family of four – parents and their two children. A home so simple that the music to which the girl dances is not streaming from modern music systems but song sung by her teacher who is sitting [...]
After my first year MBA, I had answered a questionnaire from Rashmi Bansal as a current student of a B school. It got published in Business World Bschool guide 2010. Couple of comments: I should have inquired about the purpose of the questionnaire or the target audience. I assumed it was to aide a research [...]
One of my most favorite classes in MBA was Strategic Brand Management taught by Dr Oliva. Students in the class participated quite passionately and everyone had an opinion. Until the class, I thought brand to be a part of marketing, but after the class I believe, it is very important and crucial part of any [...]
3 years ago this day, on a Sunday Feb 1st, was my improv theater Yours Truly Theatre (YT) workshop graduation play. Let me back up a little bit. It was already few months joining YT, after waiting for 2 months to join itself. I have gone through the basic training, including both theory (yeah !) [...]
I have been doing an year end review, goal setting, ever since I started this blog I guess( 2011, 2010, 2009, 2007, 2006, 2005. 2011 definitely deserves one. Year started in India. For couple of years, I decided to go to a different place for the new year – did that with Chennai, Goa, Mangalore [...]
Last weekend on Nov 13th, I attended the much waited (ever since August when I realized I would be living in State College), TEDxPSU. Last year, it was amazing and my expectations were high. I will try to note about some of the talks that interested me and other notes about the event itself which [...]
When I got a job in our university town, one thing I decided was to make the best use of my University ID card – by going to the events organized by the university. I had previously attended a talk by Khaled Hosseini and few others, and decided not to miss the easy accessibility to [...]
The long autumn of Roger Federer Roger Federer has spent longer as a “still” athlete than any great player I can remember. You could even argue that it’s one of the signs of his greatness. Other top players hit the “still” moment, hang around for a little longer, and then whoosh, they’re gone, broken up [...]